Pathetic customer service

HI

I HAD ***** TAKEN PLACE ON MY ACCOUNT TWICE IN A SPAN OF 3 DAYS AND REPORTED IT TO CAPITEC. I HAVE TO OAY THEM EITHER R160 TO REVERSE IT OR R80 TO INVESTIGATE WHICH COULD TAKE UP T0 7 WORKING DAYS AND BEAR IN MIND THAT THE FUNDS ARE NOT RETURNED YET UNLESS YOU AGREE TO EITHER OPTION THEN THEY'LL START THE PROCESS. WHEN YOU REPORT ***** YOUR CARD GETS BLOCK BUT YOU YET HAVE TO PAY FOR THE CARD TOO!!! PATHETIC I TELL YOU. ANY OTHER BANK ATTEND TO THE MATTER IMMEDIATELY AND HAVE YOUR FUNDS RETURNED TO YOUR ACCOUNT WITHOUT A HASSLE. THE AMOUNT TAKEN FROM ACCOUNT TOTAL R1000 TO R1200. IT COST ME TO PAY THEM R160 TO INVESTIGATE FOR ME TO PROOF TO THEM THAT IT WAS NOT THEM AND I FIND IT UNREASONABLE FOR ME TO WAIT UP 7 WORKING DAYS FOR MY FUNDS!!!!!