VS
Vishi S

1 reviews | Active since Apr 2017

26 Mar 2018, 10:21

Pathetic Customer Care @ Stanger!!

I went to this branch in Albert Luthuli street, Stanger to open an account for my dad who is elderly. The staff there are very unhelpful requesting for Telkom account to open up the account as they don't accept council letters. Come on people grow up as a bank who shows concern and respect for society and its elders. When yourll came into the market yourll seemed kind, but since like did pick up customers yourll think it's enough. You expect a person over 70 to be a suspect or something. I surely do not bank with your institution even if your services were free. I will never deal with Hippocrates like you in my entire life. If those staff were men I would have probably taught them a lesson. They were at your reception. Having cheap fees etc is nothing as your institution does not have the public's best interest at heart

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Replies (2)
Capitec Bank
Capitec Bank's reply26 Mar 2018, 11:45
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply27 Mar 2018, 10:26
Official

Good day Mr Sewnarain

I refer to your alleged poor service experience escalated to our team on 26 March 2018 and I truly regret learning of your negative service experience. Please accept my sincere apology for your experience, however thank you for bringing this matter to our attention.

I tried contacting you telephonically to recover the poor service experience and address the matter accordingly, however you cut the call.

I would like to assure you that this is not typical of the kind of service that we render to our clients and i will address the branch accordingly.

Trust above is received in order.

Kind Regards

Carmenita Fortune