Pathetic Customer Care

I have logged a compliant with capitec on 19 Feb 2016, they asked me to allow 5 working days for complaint resolution.. I am under debt review and capitec is charging me wrong interest rate as per signed court order for past 2 years and this was only discovered because I picked up there mistake.I want to settle this loan so that I can buy a house but i have been phonin and e-mailing a consultant Zonke constantly but no results from there side, no sense of urgency.The manager Colette Claasen went home early today and no other management was available. How difficult can it be to calculate interest at correct rate, does it really take a month, they can ask me to do it if they don't know how.ur customer services what sets u apart from other banks, and capitec sucks at it! The offer to purchase for the house I wanna buy expires on 22 Feb and it looks like I won't be able to buy my family this house all because capitec failed to do there job properly. I am also going to log a complaint with national credit regulator, as I honoured my payments monthly as per my debt review but capitec did not honour there end of court order.