1 reviews | Active since Nov 2016

07 Nov 2016, 12:29

Pathetic credit provider!

<p>I received a phone call from lawyers regarding collection of outstanding debt of my brother. This was the firts call i received. my brother was on trial at that stage and thus not reachable. I asked the lawyers where they got my number. reply was that my number was on the credit application. I have not received any calls or messages from capitec regarding this, infact they did not get hold of anyone regarding this matter.</p> <p> </p> <p>I have e-mailed them about the matter on October 14th and got a outomated response the same day. No one contacted me from capitec since. This is definately my reason to move to another bank and I will urge everyone i know to move aswell!</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply08 Nov 2016, 12:58
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply09 Nov 2016, 11:15
Official

Hi Mr Uys

I refer to your complaint posted on Hello Peter on 26 September 2016 and acknowledge receipt thereof.

As per our telephone conversation, thank you for giving us an opportunity to engage with you in order to resolve the matter as you have confirmed being satisfied with the explanation provided.

Your reference number for further enquiries is Incident: ***3.