HE
Hogan E
1 reviews | Active since Jan 2019
22 Nov 2019, 08:54
Pathetic client care and service. Will be leaving.
Horrible and pathetic service.
• ********** activity on my account that should be resolved within 8 working days. It has been 21 and nothing. Consultants simply refuse to do anything.
• Loan debited 3 days before I receive salary (on a Monday), they pass the buck saying my employer said so and there is nothing they can do. I'm left with nothing for the weekend. Such poor customer service.
I will be switching banks and advising my family and friends to do the same.
The consultant was happy to let me leave as well. Made absolutely zero effort to help me.
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Replies (2)
Capitec Bank's replyOfficial
22 Nov 2019, 12:42I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply22 Nov 2019, 12:42
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
HE
Hogan E's updateReviewer Update
22 Nov 2019, 14:19I appreciate that but it is the same story I've heard over and over and nothing happens.
Also does nothing for my current predicament. I mean who in their right mind debits a LOAN REPAYMENT before salary is received? Utterly ridiculous. What am I supposed to do until I get paid on Monday?
Takes you guys a split second to take money away but suddenly when it needs to get replaced it is suddenly 5 working days.
I hope it is not lost on you how crazy this all is.
The only resolution that will satisfysme is for you to immediately resolve this situation. I am tired of waiting.
Also does nothing for my current predicament. I mean who in their right mind debits a LOAN REPAYMENT before salary is received? Utterly ridiculous. What am I supposed to do until I get paid on Monday?
Takes you guys a split second to take money away but suddenly when it needs to get replaced it is suddenly 5 working days.
I hope it is not lost on you how crazy this all is.
The only resolution that will satisfysme is for you to immediately resolve this situation. I am tired of waiting.
HE
Hogan E's update22 Nov 2019, 14:19
Reviewer Update
I appreciate that but it is the same story I've heard over and over and nothing happens.
Also does nothing for my current predicament. I mean who in their right mind debits a LOAN REPAYMENT before salary is received? Utterly ridiculous. What am I supposed to do until I get paid on Monday?
Takes you guys a split second to take money away but suddenly when it needs to get replaced it is suddenly 5 working days.
I hope it is not lost on you how crazy this all is.
The only resolution that will satisfysme is for you to immediately resolve this situation. I am tired of waiting.
Also does nothing for my current predicament. I mean who in their right mind debits a LOAN REPAYMENT before salary is received? Utterly ridiculous. What am I supposed to do until I get paid on Monday?
Takes you guys a split second to take money away but suddenly when it needs to get replaced it is suddenly 5 working days.
I hope it is not lost on you how crazy this all is.
The only resolution that will satisfysme is for you to immediately resolve this situation. I am tired of waiting.