Pathetic capitec system.

I am so disappointed and angry with Capitec system , I had money on my savings plan surprisingly it disappears from the saving account to the main account without my authorization. I called the call centre to be told this was " set off app**** " I need the main funds reversed back to the savings account please. There is a reason why I had to save. I need this sorted out urgently I know I have replaced the card and a charge of R70 was due but I was advised by your branch consultant that I can pay it anytime.