PATHETIC CAPITEC SERVICE

I have been paying my loan from my app for about two years now,now for the last three months its giving me problems that i am unable to pay it through the app.been to the bank to try sort this problem out and i get told they not sure why its doing that.which now i have to keep going into the bank to pay it i wasnt able to pay it again though the app this month and when i went to bank theu couldnt help as we had power outage for two days,i have a set date that it needs to be paid but due to not being able to pay it on app and two days without power and working on Saturday my account is now in arrears!!!!!! i have had about 5 years of non stop trouble with capitec never being able to resolve or get back to a person having to continously going into the bank on my lunch time or waisting my airtime to phone amd still ko resolution!!!!!IRRATATED