Pathetic Capitec Procedure

I tried to do a transaction online for about R1319. 68 however it declined at the merchant's site but went off successfully on my account. This basically is not the first time I encountered such a problem with your bank which is why I've always avoided doing any online transactions using your card.

I called your client service, I was told I must get authorization to reverse a transaction and I find that to be an inconvenience to me because this doesn't exist on the merchant's point. I spoke to Siya Ngubane reference ***. The solution provided by this guy who is supposedly a manager does not make sense to me and I feel you guys didn't even attempt to put yourself in my shoes.

It doesn't make sense that I must send a request for an authorization from the people that don't have a transaction on record on their side. It is very stupid to refer a client to a merchant who does not have a record of a transaction on file. This basically tells me how badly you always inconvenience clients that really cannot even get a hold of merchant. In essence you are helping the inconvenience without considering your clients. It's very appalling, yes it might be your procedure but it truly doesn't make sense. I need this money to be reversed back into my account because the merchant doesn't have this transaction, yes I have called them and they are not prepared to send any documentation. What then must happen to me in that situation since the merchant isn't willing to send anything? Very disappointed but not surprised.