PATHETIC CAPITEC BANK WITH THE *********** CALL CENTER STUFF

On the 13th May 2023 around 5pm i tried accessing my Savings account to buy airtime on the Capitec banking app, and guess what, my Saving account is not there, it disappeared. I thought it was a system error. then when clicking on cards on the app, an message popped saying that I should go to the bank. No notification was sent regarding this by Capitec. I then went to the bank on Monday at the Capitec Bank Woodmead Branch, tried to explain to the guy that was helping me, but he couldn't do much but told me that he has logged a call for me, the Incident number was ***. Then the following day I called the contact centre to follow up on this, but the lady couldn't help but said she has updated the call on her side and the person assigned to it will respond. Few seconds later, I then received an sms stating that the "request has been completed and closed" like WFT how ?? I then called again seeking clarity, then only then i was told that my account was put on hold because of the R58.90 that went into my account on the 13th May 2023. I was not expecting any money and besides i did not get any notification of this money coming into my account as it's less than R100.00. They person i spoke to advised that i should go to the police station and do an Affidavit and take it to my nearest branch. Please bear in mind that I cannot access any money from my account how should one survive in the meantime???Then today on the 19th May i went to the Police station to do an Affidavit, then I went to Killarney Mall Capitec branch to submit the docs, the lady Samukelo was assisting me and loaded everything to the portal for me and a new Incident number *** was generated...and then an hour later i received an sms from your pathetic ***** department saying that they need a detailed confirmation of what happened on my account...Like what more details is needed, i wrote what happened what more details does Capitec needs???? Do they want me to lie??? I do not have the money go to the police station...why did Capitec not informing me that my account will be/is hold?? till date I have received any form of communication from Capitec, so please tell me or define customer service to me....then the *********** call centre agent was not helpful at all as she just kept quite and referred me to the complaint department, like WFT why is she there. Last year a *****ulent transaction of R4000 was done on my account, incident was ***7 I stopped the account before the funds could be withdrawn, and guess what money went out even after stopping my account....what more does Capitec needs from their customers, your service is pathetic and maybe you should just do the poor SA people and close this stupid bank