PATHETIC CAPITEC BANK PATHETIC!!!!!!!!!!!!!!!!!!!!!!

<p>Please allow me to start at the beginning. More than a year ago myself, wife and two sons went to Capitec to FICA as requested by the bank. All of a sudden +- two months ago my one son start getting text messages that he must come in and do the "FICA thing". Today I took him to the Marsh str branch in Mossel bay .He stays with me and I have the proof of address .I presented my driver’s licence his ID card and the proof. And that is where my problems started, according to your staff I must bring in my ID to FICA-licenses not accepted. I explained to your staff that I am a client with you, all my details is on your system. Surely with ONE fingerprint scan on your so called perfect biometric system my PHOTO and OTHER DETAILS will appear and I could be identified .To insist for my ID is pathetic, in a roadblock by police I must identify myself with my driver’s license but O NO Capitec do not accept a LEGAL document I asked your so called 'manager' Natalie for her manager's number or anybody in management .She tried to phone but coincidentally all the numbers went to voice mail-PLEASE DO NOT INSULT MY INTELLIGENCE. Back to the beginning WHY MUST HE do the FICA THING (the ONLY ONE OF OUR FOUR) IF IT WAS SUCCESFULLY DONE A YEAR AGO!!!!!!!YOUR SYSTEMS SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>