1 reviews | Active since Apr 2022
Pathetic Capitec Bank - ATM's
Well, it's a pity I can not give a "ZERO" rating. I have two Capitec ATM's about 200m from where I live, the problem is that these ATM's are NOT working for about 95% of the time and therefore forcing me to drive 2km to the next one. This on is in a shopping mall and therefore not always open. The times it is open there is a long que and I do not always have the time to stand in the que as I need to be at my business. I phoned the "department" dealing with the ATM's where i was referred to another company "Spark Systems" who is operating the ATM's on behalf of Capitec. They in turn blames Fedility for the problems. How pathetic can you get. If my customer has a problem and it is due to my sub-contractor not delivering it stays my problem, I can not refer my customer to the sub-contractor. You can not "pass the buck" So you are in a way forced to make use of a ATM from another bank who in turn charges a small fortune for using their machine. I aske Capitec to refund the difference and was informed that they can not do this.
So Capitec is actually *****ing your money by forcing you to use other ATM's. This is why I moved most of my business to another bank.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
