Pathetic Capitec Bank

On 23/9/2023 I woke up to an Amazon card purchase from my account. I logged a dispute and I was informed of the T's & C's which were unfair to customer. I received an sms stating I must expect a refund in 10 business days after which I must call the call centre. Its been more than 10 days and when I call am told the matter is referred for further investigation. Capitec its pathetic bank!!