PATHETIC CAPITEC BANK

Please don't EVER bother to speak to the client service department!!! NADY (spelling) the person who like to make fun of customers, you are SO brave over the phone. Now this guy calls you on your name very professional wont you say?? NADY told me that he read my complain, why does he ask me when was my card issued as it was written on the complain?? NADY phoned me on the 29/11/2018 at 15:38 and then again 16:39, please listen to the recording and let me know who was trying to bull**** who?! I wanted to purchase a plane ticket for my wife on the 23/11/2018 with my credit card. The credit card came back as an error. On the back of my credit card the CVV nr missed some numbers. I lost R1200-00 on the day as I lost those seats and had know choice but to get a new card first thing on the Monday 26/11/2018. The service and the way the Capitec Bank staff handled my complaint was with only WE DONT CARE attitude. The question: What would have happen if it was an emergency?? The NADY (Capitec staff member) doesn't care, laugh it of. You've got the wrong job MR. NO CARE. The bank took the knock of R60-00 for the newly issued card but I as the client took a knock of R1200-00, great service CAPITEC. Your customer care is pathetic. The credit card with no CVV nr or half of it can not be the client responsibility but its OK if you loose money?! I personally think the Manager is responsible in this matter!! How can he or she be in the position to authorise the card but cant inspect the card? My loss your gain, well done Capitec Bank. Don't be surprise if my account is close by next week this time!!!