HR
Honest R
1 reviews | Active since Oct 2023
17 Feb 2025, 08:49
PATHETIC CAPITEC AGENT SERVICE FOR ***** MATTER UNRESOLVED
I literally just got off a very urgent request via WhatsApp chat with an agent named MPHO. Disgusting service. I have proof of my chat on how this agent refused to even apologise for not responding only asked me 2 questions while.im urgently trying to resolve a ***** Matter on ym account!! Disgusting service never expected thus. Pls can a manager call me urgently as I am disputing ***** on my account and it doesn't seem lile any of your agents are capable or willing to give proper customer assistance.
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Replies (2)
Capitec Bank's replyOfficial
17 Feb 2025, 10:36Hi Honest, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's reply17 Feb 2025, 10:36
Official
Hi Honest, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
HR
Honest R's updateReviewer Update
27 Feb 2025, 15:27Hi just to let you know someone contacted me a manager apparently but she confirmed that she git her story mixed up as she was explaining a different clients complaint to me. This manager then emails me again after I told her this was not my query... and have not heard back from her!!! Explain what's going on or Ombudsman can liase dire try with you.
HR
Honest R's update27 Feb 2025, 15:27
Reviewer Update
Hi just to let you know someone contacted me a manager apparently but she confirmed that she git her story mixed up as she was explaining a different clients complaint to me. This manager then emails me again after I told her this was not my query... and have not heard back from her!!! Explain what's going on or Ombudsman can liase dire try with you.