Pathetic Call Centre Service

I have called the customer care on no. ********** 043, 4 times today, And I was not helped to my satisfaction.

The so called security questions are stupid and undated, How can you ask me security questions based on my 5 year old profile, and no alternative whatsoever from your end to improve customer experience,

All I wanted to do is to settlement figure to settle my loan account, Was that too much to ask. My ID no. is ********** 646080

I am still worried about the professionalism of the agents, By just letting you hang or transfer you to unknown dept.

Please assist

Hlobi