HE
Hogan E
1 reviews | Active since Jan 2019
24 Apr 2020, 11:17
Pathetic
Your call centre is pathetic. You double debit my personal loan for no reason and not a single person is willing to help me after 30 minutes waiting on-hold. I have other debit orders bouncing. You force me to go to the bank during national lockdown. Well done.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
24 Apr 2020, 11:26Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply24 Apr 2020, 11:26
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
HE
Hogan E's updateReviewer Update
24 Apr 2020, 11:39No. It is not satisfactory. I need my money back immediately. Not on Monday. Now. I see this as theft as it is an unauthorized deduction on your part.
HE
Hogan E's update24 Apr 2020, 11:39
Reviewer Update
No. It is not satisfactory. I need my money back immediately. Not on Monday. Now. I see this as theft as it is an unauthorized deduction on your part.
HE
Hogan E's updateReviewer Update
24 Apr 2020, 12:09I have reported Capitec to the ombudsman for ********* banking practices as this is not the first time you have *******ly taken more than agreed upon.
HE
Hogan E's update24 Apr 2020, 12:09
Reviewer Update
I have reported Capitec to the ombudsman for ********* banking practices as this is not the first time you have *******ly taken more than agreed upon.