TM
Thomas M
1 reviews | Active since Mar 2014
08 Nov 2024, 15:21
PATHETIC BUSINESS SENSE
So my funeral cover had 2 months arrears, i had money to pay 1 months arrears few days ago and i paid. To my surprise today i get a SMS that the money did not go through. I am complaining because i used my money and suddenly you telling me my policy is going to lapse. So because of your errors and failure to fix problems my loved ones policy is now at risk?!?!?!?!? Is this how you treat customers fairly!?!?!?!?!
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Capitec Bank's replyOfficial
08 Nov 2024, 15:31Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply08 Nov 2024, 15:31
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.