Pathetic bank with very poor service and bad treatment for 3rd party client

They instructed my bank to put my account on hold mean while the account I have with them is work what nonsense is this really. For a payment I have been receiving for more six months but they claim that only this one month it's ***** they went as far as blocking my ID number for *****. Why did they block all accounts linked to my ID if they are suspecting me of *****. The sad part is that once my name is cleared I will only get a lousy sorry. The inconvenience and financial constraints caused by this. We need the ombudsman to protect us banks are bullies because we can't bank at home .