Pathetic Bank Ever

I have been banking with Capitec for a while and about 3Weeks ago I went to one of their branches in Cape Town because I was struggling to activate the Saving option as I had other monies coming on for me last month and since I did not want to use it s I decide to activate the option and after several attempts I then decided to go to them for assistance, to my shock the consultant told me that they are investigating the Company that I work for because it seems as if when I tried to get a loan from them previously (which by the way I did not even get) I provided them with a Company that does not exist and I after sitting there for about an hour I could not wait anymore so I was given a ticket number and apparently they will investigate my Company then get back to me, till Today I am still waiting for their sms. What I don't understand is that a big bank like Nedbank never had any issues with my Company because I have car finance with them. And I was also in the process of changing the bank that I get my salary on to Capitec luckily I got this information a day before sending HR my banking details to change my salary pay to Capite