Pathetic

I used Capitec Whatsapp number to enquire about an issue I had. After waiting for a damn long time I got an agent. Who took their sweet time to reply. Issued was sorted that was my 1st. I had a 2nd issue I needed help with then I get asked to rate the service. I gave it a 1. Other business on their Whatsapp line or even over the phone ask "is there anything else you need assistance with". I can't recall the agents name because I was passed off and deleted the chat.

Now I started a new chat at 15:39 it's 16:02 and no one as yet helped me

Why bother having this service when there's no agents to assist