Pathetic assistance costing clients money

Absolutely Pathetic with assisting clients! I cleared a loan with Capitec, I was sitting in the branch and ask the lady what my settlement balance is, I paid the exact amount SHE gave me. Months later I find out SHE gave me the wrong amount to settle and now all of a sudden there are interest charges on the balance that was short paid all thanks to their own people giving customers incorrect information! Furthermore, when settling a loan, you should receive a credit for the life insurance and admin fees for the months you are settling in advance, but not with Capitec, when settling something with them you get charged extra without being advised of it and then they have the audacity to charge you interest on that too! Will never take out anything with them again. *****ING from clients just got a whole new meaning...