Pathetic App

I am furious for not being able to logg into my Capitec Bank app. I phoned their customer service 3 times to try and assist but to no avail. They require you to take a selfie photo which then has to be cleared by Dept.of Home Affairs. Problem however if Home Affairs don't have a very recent picture of you, you don't get help from Capitec! I live 50 km from the closest branch so had to wait a week before going to town to have branch reset my password. Stupid idiot that I am I never checked the App, now a week later I need to make a payment and guess what, I CAN'T LOGG IN!!! YOU ARE PATHETIC!