Pathetic and Unreliable Batch payment system

Anybody else out there that were forced to move to Mercantile when Capitec closed their salary transfer accounts? What a pathetic disgrace of a system!! We used Capitec since 2014 and never experienced any problems. Since we are using Mercantile we have problems on a weekly basis. How do you lose one person in a batch transaction? How do you not transfer the salaries of 19 people out of a batch of 86? Your system is totally unreliable. Capitec made a serious mistake with this agreement. Pathetic. And no feedback from Mercantile. None.