Pathetic and unprofessional
<p>Capitec bank debited me before I got paid twice this year. this time around I spoke to a lady called Natasha who hung up on when I was expressing my frustration. I called again and spoke to her supervisor (Sumaiya ) who told me they can reverse the transaction but that would affect my credit score. I'm so ****ed with capitec. I no longer bank with due to their unprofessional behaviour . the list they could have done , was to pick up a phone and make pre-arrangement with me. </p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Dumisani
I regret to learn of the problems you’ve had with this matter as well as for the manner in which your request was dealt with. Please accept my sincere apology for any inconvenience caused.
I have sent you an SMS's as alternative method of communication as a result of not being able to reach you on your mobile number. May you please contact me urgently at your earliest convenience.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Dumisani
I regret to learn of the problems you’ve had with this matter as well as for the manner in which your request was dealt with. Please accept my sincere apology for any inconvenience caused.
I have sent you an SMS's as alternative method of communication as a result of not being able to reach you on your mobile number. May you please contact me urgently at your earliest convenience.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Dumisani
I regret to learn of the problems you’ve had with this matter as well as for the manner in which your request was dealt with. Please accept my sincere apology for any inconvenience caused.
I have sent you an SMS's as alternative method of communication as a result of not being able to reach you on your mobile number. May you please contact me urgently at your earliest convenience.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Dumisani
I regret to learn of the problems you’ve had with this matter as well as for the manner in which your request was dealt with. Please accept my sincere apology for any inconvenience caused.
I have sent you an SMS's as alternative method of communication as a result of not being able to reach you on your mobile number. May you please contact me urgently at your earliest convenience.
Adwena Williams
Complaint Officer
Capitec Bank