Pathetic and Rude service, zero rated (red flag)

Ridiculous and pathetic service, Capitec does not send out a notification stating there is difficulties sending emails, statements and all from the app, they leave customers are all in such a stress situation, there is absolutely no customer service. When I called into general enquiries the lady kept me on hold and I heard her welcoming a work colleague while I was on the call with her, there is no service at all from Capitec and it's been like this for years not days. It's a new year but nothing has changed !