KT
Khanyisile T
1 reviews | Active since Mar 2009
04 Feb 2021, 15:32
Pathetic and ridiculous service from the bank manager
Worst service ever. After waiting for more than 30 minutes, this rude consultant Chandre told me that she couldn't help me open my son's account even after I had sent all the documents she requested and pretended that she didn't receive the email.
I then requested to speak to the manager Cuan Alexander so that they can give me a different and I saw them laughing withChandre when she called me coz he came to me to dismiss whatever I want to enquirer. Even offered to give me the documents for my grievances and actually proud of raising his voice at me in front of my son
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Replies (2)
Capitec Bank's replyOfficial
04 Feb 2021, 15:41Good day Khanyisile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply04 Feb 2021, 15:41
Official
Good day Khanyisile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
KT
Khanyisile T's updateReviewer Update
08 Feb 2021, 12:43Capitec called me within 24 hours and I must say I am really impressed by their exceptional service. I was even called by Tygervalley branch manager who assured me that he will definitely do a follow up.
KT
Khanyisile T's update08 Feb 2021, 12:43
Reviewer Update
Capitec called me within 24 hours and I must say I am really impressed by their exceptional service. I was even called by Tygervalley branch manager who assured me that he will definitely do a follow up.