Pathetic and Poor service from Branch and Call Centre

I took a loan with capitec in 2015. Have been paying ever since then without missing any payments. This year from June when i was unemployed and not paid by my employer i missed a premium. I contacted capitec to inform them as well as make arrangement for the minimum amount that i can pay while unemployed as they could not put my loan payment on hold that's what i was told. I kept in touch with them a few times after that. When i did start work again towards ending of August or beginning of September it was that i did contact Capitec again requesting for a settlement letter as my husband wanted to pay off the balance if he could for me, however the amount was still quite high. So even though I did inform capitec and made payments my installments were not going to go back to normal as i had to pay the full outstanding amounts all at once as they said its in arrears. I also informed them that my new employer now pays on the 8th so i should get paid on the 8th or 9th depending on banks so can i change my debit order date to 10th of every month. This was done around beginning of september. We then went into the bank on Saturday (7th September 2019) to make queries on loan account and asked for the full amount in arrears to be paid and installment for the month, so that from October I can be debited as normal as my husband had the cash on him to pay on that day. The consultant in Galleria bank gave us the amount of R5000 to deposit and we paid directly in the bank. On 19th of september i received a message from my bank stating Capitec tried debiting me. I immediately called customer service call centre again to find out why and they state that someone changed the debit date to 19th when i have never asked for 19th i did ask for 10th. Besides that, i was just in the bank on 7th of september asking for outstanding amount as well as for the month to be paid so that from October I can be debited as normal, so if the person in the branch had given me the incorrect amount when my husband had the cash to pay it and we paid the amount that they gave us and thereafter he used the money on other things which we could have paid if they gave us the right amount and then Capitec tried debiting me on the 19th of the same month again because before that my debit date was always the 1st this month i have been double debited from my 1st pay cheque received just because of the people that work in your branch or customer services that cannot give correct amounts to be paid when requested. It is more upsetting at the fact that this is my 1st pay cheque in which i had things to pay apart from the capitec loan as well as a few days before my Birthday which is planned and you double debit me for your dam *********** staff that gave wrong payment amounts when we were in the bank with the cash to pay!!! I have never had an issue with Capitec over the past 4 years, yet when a Customer is in a bad situation and just gets out, Capitec cant seem to assist or help rather they can put their clients more in debt and a bad situation due to their own staff negligence.