Pathetic and Poor service

Pathetic service from Capitec Bank customer care. Not sure why it is even called customer care. 1. They do not have any customer care s****s or better yet people s****s 2. ***********, its as if they just hire people and do not provide any training on banking and their systems. On 26Aug2019 I stopped receiving sms notifications on my Cell, called the customer care centre the following day and they could not assist me as the person who was assisting me said she has sent me an sms and i should receive it in 1 hour. Asked her what did she do, but she just said she sent the sms, asked what happens if i do not receive it then she said i should call back, i called back spoke to another guy who said there is no feedback and this is escalated to support which will be in contact within 24 hrs. I waited the whole week and there was no response or feedback. I called them again today and the lay who was assisting me told me that my issue is related to me not having mobile banking access. Like really? Whats mobile banking has to do with sms notifications? ended having to teach her that there is no relation between the two, whether you have mobile banking access or not you still have to receive smses. I am defeated by the lack of basic technical s****s, product knowledge and customer care that capitec bank staff has. I think they should start investing in their people more.