Pathetic and inconsistence

This is the second time that they mess up my plans . I have a current loan with them and they did not take the debit order as per agreed date . Because I didn't want to pay twice I transferred the money using my app today they decided to take the money again . The 21st is not my deduction date I want to use that money for other debit orders , I want that money transferred back to my savings account with all charges reversed .Should one of my debit orders bounce because of your inconsistent processes hell will break loose . You will get a hello peter each day until I'm satisfied . You also did the same thing in September you didn't take the premium I paid using an App and you never took that money into consideration I had to waste my time while I was on holiday to go to you branch in Durban to sort this mess . I have never missed any payment ,you are busy running an alternative payment to track my money even though I'm not a bad payer. You better make sure that my money you deducted today is paid back into my savings account . You have treated me unfairly and this is not a business principle and not according to our contract . I WILL NOT GO TO YOUR BRANCHES TO SORT THIS MESS I EXPECT YOU CAPITEC TO RECTIFY IT TODAY .you need to check your facts who has money to pay you twice ..you guys think people are stupid in their heads .In south Africa when you want service you have to go to hello peter and social media to be heard -that's awful . Each day as long this matter is not sorted I will be going to hello peter to report you guys daily and further to that I will be on tweeter and Facebook . Also listen to 702 today to listen cause I have taken my complaint there .