Pathetic and disgusting service from capitec Bank as a whole

Item: Capitec Bank
Rating: 1
Author: Nomthandazo B

What a pathetic service from capitec. I have a funeral police with capitec and on their leaflets they said we get our money within 4 hours now its more than that way too long. I lodged a claim on Saturday 2dae is Thursday 19stil I have not get my money how am I going to bury my father if I dnt have money where as I planned for his funeral and the manager in Qumbu is pathetic all he says is that Its unfortunately how Wil unfortunate help me get my money all I want iz to give my father a dignified funeral

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

19 Dec 2019, 10:24

Please accept my sincere apology for the frustration you experienced as result of this incident.

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply19 Dec 2019, 10:24

Official

Nomthandazo B's updateReviewer Update

19 Dec 2019, 12:57

Thank you capitec for your response I would like to thank the branch manager from Qumbu his name is solomzi who tried his level best to help me. He even went extra mile but I had to call complaint department for me to get my money as they said its better late then neva but I am still reevaluating my plans whether I am continuing with my services with capitec Bank and their funeral cover. Based on this experience

Nomthandazo B's update19 Dec 2019, 12:57

Reviewer Update

Capitec Bank's replyOfficial

19 Dec 2019, 13:48

Hi Nomthandazo B

Thank you for providing me with an opportunity to look into your matter.

As per telephone conversation, I trust your matter has been resolved.

Should you have any further queries in this regard, you are more than welcome to contact us.

Regards

Capitec Bank

Capitec Bank's reply19 Dec 2019, 13:48