Pathetic and Disgusting Service

took a loan of R11,000 at Capitec Bank they were debiting R1,900 monthly but because i wanted to settle the loan earlier i decided to pay extra each month after the last debit of R800 there was 1c outstanding so they sent me the sms to settle i called them on the 30th of March, i spoke to a gentleman who assured me that they will settle the 1c and close the account, to my surprise i received another sms from them today on the 6th of April that my account is in arrears with R69.00 service fee. Then i called the customer care to inquire, the staff at the customer care is very pathetic they lack training no empathy whatsoever they not sure what they doing,

They kept on transferring me from one agent to another i ended up spending more than the R69 in airtime trying to get assistance. The last agent i spoke to is Thandeka Mthethwa she is not a customer service agent qualified to serve the customers please listen to the recording no empathy no interest in what she's doing,

I suggest you pull her out and offer her more training. Very unprofessional, very lazy, lack of interest this is very disgusting and disappointing.

I have a very urgent commitment i need to apply for a new loan as a result of these arrears I cannot qualify. How pathetic