Pathetic

Few months ago I went to Capitec to open a small savings account and I was told that I cannot be assisted as my details have been flagged by Capitec forensic department due to the fact in 2017 I app**** for a loan however ended up not finalisinf it as I did not have all documents that were required therefore the consultant did not close the application. I have tried to resolve this to no success. I work in a legal fraternity which is against this flagging. I am in a verge of losing my employment because of this unprecedented action by Capitec. Worst of all, their customer care dpt does not know anything, they always have to send emails to their forensic Dept to resolve this which does not respond. I am told that they are not allowed to give details of their forensic department. I'm tired and losing patience and now I have to lose a lot of money by taking legal actions against them.