pathetic

on the 23 Jan 2024 transferred money from my Capitec acc to my Nedbank account. I called in the 26 to report that the money has not reflected. I was told it has been escalated and should allow 5 working days. I then called in again on the 5th Feb for a follow up I was promised to be called before end of business this was not done. I then called again on the 06th and I was told it was never logged from the time I first called and therefore will be escalated again. I called in today 12/02/2024 and I'm being told there is no turnaround and issue is still pending for investigation.

How is it that an investigation can take so long, and I am being told that there is no turnaround time? this means that it can take the whole before it is resolved mos.?

The agents keep me on hold for the longest only to tell me there is no feedback to provided.