Pathetic

I have just started banking with Capitec recently and the service received thus far is not convincing at all. I have done a Cash Sent on the night of the 25th and when I tried withdrawing it "the voucher could not be redeemed ". I went to the branch on Saturday morning with the thought that it will be reversed immediately only to be told that they are aware that there is a problem with the Cash Sent facility which nobody bothered to inform us as clients. After being requested to bring receipts etc the Consultant called whatever their department and I had to sit for more than an hour for that internal call to be eventually answered. Then they promised to give me feedback within 2 days but those days passed. I had to go back to the Branch again; from 10H45 till 11H53 that's when the call was answered (bear in mind the call is made internally). After the Consultant explained the problem to the person on the other side only to give me the feedback that they cannot assist me because they cannot access my profile. The case will be escalated and there is no turn around time so it means I will need to wait for whatever days for me to get my money back.

I really am upset about all this and would need to cancel my account.