PATHETIC

<p>I have someone that has been placed in my care to due financial problems as well as old age - he lived with me for just over 2 years when he past away 2015 </p> <p>Due to NO MONEY EXCEPT his SASSA, no furniture or car due to bad experience with his partner's family he passed away with NO POLICIES, NO MONEY and we had a letter affidavit stating that shoudl anythign happen to him his last month's sassa money should be paid out to me and its up to me to decide what to do with his bed & clothing. In fact a colleague at work assisted me with paying a burial amount - proof to be provided (Martins funeral home Helderberg, Western Cape) </p> <p>In the interrim my daughter got his sim card and is now using "oupa's number" </p> <p>Over Dec i transferred money to my daughter's account using the *120* method due to NO internet so i could not log on, and for the live of me I used granddads number NOT her one registered at capitec( i was so used to phoning her on the "new number" and of course NO way to check that these cell numbers entered by this mean of payment is the correct one - it went into OUpa's account that has LONG been forgotten as he was actually with Nedbank</p> <p>The capitec one was merely if i paid money over to him for maybe a tea or coffee and cake or a breakfast during a walk along the beach</p> <p> </p> <p>I have the letter, the death certificate, both ids certified and account for when he fell in in his name and our address - naturally he lived with me, his original ID, his Sassa card, ALL his live worth of papers collected over the years and of course the payment to Martin's and all emails during his illness and burial </p> <p> </p> <p>CAPITEC STRAND REFUSES to due the refund of the R500 transferred as NOW they need papers from the court making me the executor of the estate - THERE IS NO ESTATE THERE WAS NOTHING !!!!!!!!!!!!!!</p> <p>IF any even a policy i would not have had to ask for help buring him !!!!!! </p> <p>I spent over 4 hours in the bank with all the paper work now to be told they need these documents - BUT CLEARLY they see money from my account to his, my daughter now has his number (should they wish to phone and check it) </p> <p>I even has him listed as living with me on our contract when we moved to Strand 2 years ago - it is not on the new contract (we moved) BUT the owner will gladly confirm him living with me </p> <p> </p> <p>ALL I WANT IS MY R500 BACK I INCORRECTLY TRANSFERRED BECAUSE OF AN IDIOTIC NO USER FRIENDLY APP - I wonder how many people have gone through this SAME experience and LOST out </p> <p>IF i had ANY warning that I entered the wrong cell number I would have cancelled the transaction !!!!!!!</p> <p> </p> <p>I can understand if it was MILLIONS and I can understand if i had NO PAPERWORK backing what I am claiming. CLEARLY SEEING THE MONEY GO FROM MY ACCOUNT into "Oupas' and then having the relating paperwork & ids Im told I should have had my fingerprints taken with him to access his account ... *** ???????????????? no one told us this when he opened the account ???? AND NO i dont have his bank card we TOTALLY forgot about the capitec account - as mentioned it was merely to transfer money if and when he needed - rather SURE if we do check the account i dont even think it was EVER USED !!!!!!! soon after he fell ill and got bedridden </p> <p> </p> <p>I even doubt if ANY capitec personel will get back to me - ALL OF THEM FULL OF EXCUSES and cant this and cant that BUT ALSO DOES NOT GIVE YOU DETAILS OR TRANSFER YOU TO SOMEONE THAT CAN ACTUALLY RESOLVE AN ISSUE</p> <p> </p> ********** / ********** </p>