RS
Robert S

1 reviews | Active since Jun 2016

30 Jun 2016, 15:04

Pathetic!!

<p>I would like to warn anyone that is thinking of opening a account with capitec bank. I travel abroad often and if you do too, THIS IS NOT THE BANK FOR YOU! the Global one card is not as Global as you might think. Everytime the system goes down its as if everything resets to default then i have to go back into the branch to have the everything activated (including the mobile app) why one needs to do this i dont know!! capitec is the only bank on the planet where one has to go to a branch to have this done. I found myself having to pay for a visa today (30-06-2016) over the internet, only to find that the CAPITEC system is down again. this has now caused that i am forced to move my account and to write this review. </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply01 Jul 2016, 07:01
Official

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank