Pathetic

What an incredibly useless bank. I was a victim of *****, by a Capitec client, which I timeously reported to the police and to Capitec. I followed all procedure and was informed that it would take approximately 21 working days to close my case. Since then, I had received no updates from Capitec forensics, and was only told that their *****ster client had transferred some of the funds to another bank, when I personally followed up. They promised to contact the external bank, to make an attempt at recovering the funds. Almost 4 months later, Capitec has said and done nothing to assist me. This is particularly infuriating because had Capitec been efficient in their response, the funds could have easily been recovered, especially since it's from a client of theirs. I'm convinced that Capitec does recover these funds, but would rather not return them to their clients and use it towards their own profits. That's R16000 down the drain. And this is why ********s have a field day with Capitec clients. They shouldn't even mention that they make any attempts at assisting clients who have been victims of financial crimes, because they truly couldn't be bothered any less. And this is highly disappointing, from a bank that I've used for ages. I guess it's time to move on to better banks that actually care about their clients.