Pathetic

My husband first went to you're atm's that's situated near PNP as he needed to deposit my money, he got there and when he saw the lines were too long then he left and proceeded to go to you're atm's that's situated near Game. At 16h38 there were only 15 people in front of him, he stood in the line as it was slowly moving along he heard the man in front of him ask Mabalwa (you're staff member) whether he can rather go deposit inside and she informed this man that inside the branch there's a problem at the deposit counter and that he must wait there and deposit at the atm. My husband said at 16h55 the one atm no longer gave out money as it no longer had money in it and now all people that were left in the queue had to use the 1 atm for deposits and withdrawals. I asked him to go back to the entrance of you're branch and double check on what Mabalwa said as its crazy how on month end they are not able to accept cash deposits inside the branch and he himself heard from her that its not working inside. My husband stood from 16h38 till 17h41 to make a simple deposit of a R1100.00, how ridiculous is this. I was even going to accept that higher deposit fee inside the branch if you're system was working. I called all of these numbers ***, ***, ***3, *** and *** trying to get hold of that branch manger wanting to ask her what's happening but all those 021 numbers were useless, I received the 3 phone numbers from Promenade's info center, you should really update the number as even on Google it no longer exists and with the 0860 number you have to go through to many channels just to obtain a branch number. This is the bottom line, you've lost me as a client, I will be receiving R5000 per month end from my tenants starting this month end and there is no way in hell I'm going to go through all this drama again, if its not atm problems then its prepaid purchase problems, I will be closing my account and rather go to a reliable bank, please do not bother calling me as you cannot reimburse my husband's time that you wasted last night. Its not the first time I'm complaining about your atm's.