RV
Rudolf V
1 reviews | Active since Mar 2012
16 May 2019, 10:48
Pathetic
This bank is definitely not user friendly and service is only lip service. I had a complain about last year this time. Today I wanted to perform a similar exercise on their internet banking viola it does work. And I had asked ample of times I would love to buy my airtime on the app or ATM but to no avail. And every time I must go to a other banks ATM to buy Airtime and then I must pay for Capitec's bad service of not fixing thing....pathetic
Helpful (0)
Replies (2)0
Replies (2)Capitec Bank's replyOfficial
16 May 2019, 14:31Please accept my sincere apology for the frustration you experienced as result of this incident.
Nazley Powell will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Nazley Powell will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply16 May 2019, 14:31
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Nazley Powell will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Nazley Powell will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
03 Jun 2019, 08:23Good day Rudolf V
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Complaint Management
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply03 Jun 2019, 08:23
Official
Good day Rudolf V
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Complaint Management
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Complaint Management
Capitec Bank
Best regards,
