PATHETIC

My fiance went to deposit money into capitec bank.He got the sms but the money never showed in his account.We called the call centre to report they told us the wil give it trough.Then again 2 days later with no feedback we called again.nothing to report we spoke to a manager and they told us they will look in to it and come back..we called atleast 7 times after and still no feedback.Went to the police made a case.Gave them the case number.They told us 48 hours .It is 32 weeks later and still no feedback.R6500 is not change and still we don't have our money back.