PATHETIC

I withdrew a R 1200.00 from the Nedbank ATM on the 30th Novemebr 2018.

I called and spoke to Sihle Zida who told me she wont lodge the complaint and gave me the reference number ********** 3 and said I should call back in a few days to follow which I did and the lady said I should call back again in few days.

It's now been 20 days and I called and spoke to Bonke and told me my claim was denied, I asked why and he said because it was withdrawn from a Capitec ATM!

Keep in mind my phone records all calls automatically and Sihle confirmed it was the Nedbank ATM and even explained the process of Interbanks. So your *********** staff clearly have no clue what is happening here.

Bonke has now lodged a new claim and given me the reference number ********** 8 and I asked to be transferred to a superior who is Kanyisa Mbiza who now has handled my complaint and has sincerely apologised.

Sihle Zida you are pathetic and useless.