Pathetic

Capitec decided to switch my personal debit order account details without my consent. The debit order was supposed to come off today from my FNB account as per my contract since October last year.i was suprise to learn that capitec decided to deduct the installment from my capitec account instead of the initial FNB account. Now they have deducted insufficient funds because the funds were in my capitec account were not ment for the loan installment. I called them and i learned that that the money was deducted towards the loan installment..I have enough funds in my FNB account I don't know why the hell capitec did this and i don't want my credit scoring to be affected for something so stupid I need this sorted out today because I am not making any late payments towards my loan because of you guys.wprse when I called the ***** departmentsome lady has a decency to laugh on the call and tells me system is offline I should call back after an hour..this is after i stayed on the line for too long and just after i called and was told where the money had gone..