Passing the bucket

I've purchased data via my banking application. I contacted my service provider and they were little to no help at all claiming that my bank was the issue. I have contacted Capitec after the data was not allocated to my number. After numerous calls and waiting what felt like forever I was informed that the issue with take up to 48 hours to resolve and was given a reference number. Annoyed that I just wasted funds by making use of an application that has proven to be useful at times. I called my service provider again and they refused to take responsibility. I called the bank again and again they informed me that this might take longer than the initial 48 hours, it might take up to 5 days. Needless to say it has been 24 hours and nothing has changed. Neither accepting responsibility and neither willing to rectify the issue at hand.