passing the buck

The bank has finally after 5 days acknowledged that they did receive my retrenchment document at the time when I was retrenched. My question however is clear...the bank has a process of waiting for 3 months before settling claims, which is understandable yet part of the process I was supposed to be asked how much I can afford. This was not done and to add insult to injury the bank continued to pillage me account in excess of 15k surely this is not in the spirit of actually assisting your clients that has been retrenched. Is Capitec in touch with the times ? Working people heavily rely on swift account once something so awfull has happend. The staff dealing with these matters should do their utmost to close these matters off . Nobody even asked me what I can afford for the 3 months administrative waiting period, well R1500 per month I would say. Now the bank has simply taken full premiums from my account at this stage exceeds 15k, further insult is ths some of this funds was paid to me from uif. Kindly set the record straight. You have taken so long due to staff incompetence and should refund me monies taken more than agreed premium. Yes you can do it as I still believe in capitec