Passing the Buck

On the 18th of May 2018 I went to Capitec Bank to report my account which was not working, I was assisted by one consulted who advised my account was put on hold however he could not pick up the reason, he advised he will contact forensic department and call me back the next day well they never did. on the 22nd I went back to the branch I was told whoever was assisting me is on sick leave I should check on Wednesday. on the 28 I went back again I was told the agent is still on leave. on the 31st I went to another branch I was then told to go back to the first branch I went to as they might have a response for me on the matter. on the same day I called the contact centre and I was told that my matter needs to be resolved at the branch level. I went back to wonder park branch again where a consultant called the forensic team again only to be told the hold was placed on my account because I received R300 from a ***** star on the 12th of May where else on that day there was no such transaction. When I raised that up with the consultant he said I should call the call centre. today I called the call centre and I was advised I need to go back to the branch. I cant keep going back to the branch for half the information, if there's ***** happening on my account I need to know, if there's any thing I can do to help remove the hold I need to know as I cant be inconvenienced with not being able to access my account. please help