Passing the buch

I went in to Capitec on the 08.04.2016 to cash in a cheque I was asked if I need to make a special clearance for that money to reflect on my account with 3 to 7 working days to which I agreed to , today it's the seventh day I went to the bank to confirm if all is okay as I need the funds ASAP and I was told the special clearance was never arranged for and that I need to wait for another 7 days , initially when I went to deposit the cheque I told the lady I need the money urgently which is the reason why I arranged for a special clearance , when I explained all of this to the gentleman who assisted me today he said there's nothing he can do I just need to wait like I'm the one at fault . I must say I'm really disappointed and the service I have been getting and really considering cancelling my account .