1 reviews | Active since Jul 2017
Parrot School 101
<p>My son's account was suspended due to him turning 16 and thus he must now have a ID document. This information Capitec did not duly sent to him or myself, although they have the relevane cell number, mail address. Now my son's account is suspended but yet Cpitec still charges him fees for "miantenance" of his account. What a *******, how many other accounts have they suspended and are charging "maintenance " fees for? And please do not phone the (un)help(full) line, you are talking to a parrot that only read from a well versed sheet of paper, Capitec must have sent them to a good Parrot shool. Wake up Capitec, your clients are dissatified!</p>
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day Mr Saunders
As per our telephonic conversation, please be advised that further feedback was sent to your email.
I trust that the your issue is now resolved.
Kind regards
Nondi Tsholoba
Good day Mr Saunders
As per our telephonic conversation, please be advised that further feedback was sent to your email.
I trust that the your issue is now resolved.
Kind regards
Nondi Tsholoba
To Whom It May Concern,
Thank you or your phone call on the 20 July 2017, the suspension has been lifted on my son's account. However, it was indicated that you will follow up on the matter that no letter or phone call or sms was sent to either myself or my son. It has now been 12 days?
Regards
L Saunders
To Whom It May Concern,
Thank you or your phone call on the 20 July 2017, the suspension has been lifted on my son's account. However, it was indicated that you will follow up on the matter that no letter or phone call or sms was sent to either myself or my son. It has now been 12 days?
Regards
L Saunders
Hi Leon
Thank you for your response.
I sincerely apologise for the experience thus far. Kindly note that I have forwarded you written communication detailing the bank's response to your complaint.
Should you require any further assistance, please do not hesitate to contact me.
Nondi Tsholoba
Hi Leon
Thank you for your response.
I sincerely apologise for the experience thus far. Kindly note that I have forwarded you written communication detailing the bank's response to your complaint.
Should you require any further assistance, please do not hesitate to contact me.
Nondi Tsholoba