Paraplegic Customer cannot be assisted in Greytown, sad

Good morning

My Aunt is paraplegic. She wrote an affidavit to get her Capitec card replaced. Cops came to see her condition and the affidavit was signed by the cops. She sent one of my sisters to Capitec Bank. My sister was sent back home without any help. She was advised tk bring her with. How? I don't know

How will she bring someone that's paraplegic to the bank? I had to go to Capitec Fourways Crossing since I'm in Johannesburg to speak to a very helpful, friendly person, very keen to assist. Her name is Tebogo as well as the lady that was with her. I spoke to them and Tebogo sent an email the same day to Thandeka in Greytown. Thandeka did nothing on that day as well as the following day. Up until I gave her a call asking for the feedback. That's when she called my Aunt confirming the information that was emailed to her. Documents included is the Dr's confirmation of her condition as well as the same affidavit that was sent to the branch with my sister.

I have to run after Thandeka for feedback. I called her today. She advised that she is waiting for some recovery department to respond. My quest ion is, why don't you call the recovery department and resolve this issue? The number doesn't look like it's working according to her I have mentioned to her that the service in the rural areas, is way too poor than the service in the well developed areas. And I repeat, it is poor. For example, if Tebogo from Fourways Crossing have managed to send an email to Thandeka the same day that I went to her,what is holding Thandeka back to do the same thing. Her Manager is aware of this problem. It was reported to her Manager according to her, why is it nit attended to. Another problem is, why are they not aware of the procedure to follow to assist people like my Aunt? I am a card holder at your bank, I am utterly disappointed with the kind of service rendered in Greytown.