Painfully slow to respond to emails from existing customers

Very slow to respond to requests by existing customers. At the end of Nov 2023, I was offered a better deal for a merchant card terminal by ABSA. Capitec matched their offer on paper (this is the only reason I gave 2 stars, otherwise it would be 1), but now it's 5 Jan 2024, and after many emails attempting to comply with their requirements to activate their new offer, it has yet to be implemented. Unbelievably slow to respond to emails. It's almost as if they don't care about retaining customers, or don't need the business.