1 reviews | Active since Jan 2020
PAINFUL PROCESS
I have always made purchases with PayPal linked to my Capitec Account as it provides protection and allows purchases from anywhere in the world.
Recently I upgraded my card to the GlobalOne (which by the way they charged me R70 for the new card, nevertheless) ever since I tried to add the new card, Capitec stipulates that they can see the pre-authorisation amount of 1 dollar which PayPal is trying to deduct in order to verify my bank account in order to link the card, however it keeps being declined by Capitec.
I have contacted Capitec twice now, the first time they asked me if I am gambling or into CryptoCurrency??? I do not know what relevance, if any, that has at all? They then said that the amount looks like a Forex payment from PayPal and that is the reason it has been declined...
I have been promised on both occasions that they will ask their manager and call me back... and still, I wait patiently.
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
A week later and still absolutely nothing is done to resolve the issue?
Kind Regards,
Wayne
A week later and still absolutely nothing is done to resolve the issue?
Kind Regards,
Wayne